Privacy Policy
Grief Therapy Sydney (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
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Your name
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Email address
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Phone number
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Any personal details shared during contact forms, emails, or therapy enquiries
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Sensitive information related to mental health, only when voluntarily provided in a therapeutic or intake context.
We may also collect non-identifying information such as:
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Browser type
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IP address
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Date/time of access
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Pages visited
How We Collect Your Information
We collect your information through:
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Contact forms on our website
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Email or phone communications
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Booking or enquiry forms
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In-person or virtual therapy sessions
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Website analytics tools (e.g., Google Analytics)
Use of Your Information
We use your information to:
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Respond to your enquiries
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Provide therapy and counselling services
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Schedule appointments
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Maintain clinical records (as required by law and ethical standards)
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Improve our website and services
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Comply with legal obligations
We will not use or disclose your personal information for any purpose other than as set out in this policy or as required or permitted by law.
Disclosure of Your Information
We do not sell, trade, or rent your personal information. We may disclose your personal information:
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To third-party service providers who assist in website hosting or data management (under strict confidentiality agreements)
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Where required by law or if there is a serious threat to your life, health, or safety, or that of another person
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:
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Secure servers and encrypted storage
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Access controls and password protection
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Regular data backups
Access and Correction
You have the right to access the personal information we hold about you and request correction if it is inaccurate, out of date, or incomplete. To do so, please contact us using the contact us page.
Cookies and Analytics
Our website may use cookies and third-party analytics tools to enhance user experience. You may choose to disable cookies in your browser settings, though this may affect website functionality.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.